Danny Frank, MBA, NIC

Professional Summary

Results-driven Program Manager with 4+ years of experience driving business transformation and stakeholder management at scale. Proven track record in developing and executing strategic partnerships, managing complex cross-functional relationships, and delivering measurable business outcomes. Demonstrated expertise in program development, cost optimization, and scaling operations across global markets.

Skills

  • AWS Cloud Services: Certified AWS Cloud Practitioner, AI Practitioner, and Solutions Architect Associate with experience building a static website using Amazon S3, CloudFront, AWS Certificate Manager, and Route 53.
  • Stakeholder Management: Expertise in building and maintaining strategic partnerships, influencing without authority, and aligning cross-functional teams to drive business objectives.
  • Program Management: Experienced in leading programs using Agile methodologies, formerly Scrum Master certified.
  • Business Analytics: Skilled in leveraging data for strategic decision-making using tools such as Smartsheet and Excel for advanced analysis and reporting
  • American Sign Language:(Fluent) | National Interpretpreter Certification (NIC) | RID, 2011

Experience

Program Manager, Vendor Operations

Amazon | 2020 - Present

  • Developed and managed strategic partnerships with 8 vendor organizations, implementing standardized processes and commercial frameworks that scaled to support 2,800+ contingent workers globally
  • ALaunched innovative on-demand service pilot projected to deliver $800K in first-year savings, growing to $1.5M annually, demonstrating ability to drive new revenue streams and cost optimization
  • Developed key performance indicators (KPIs) to monitor vendor performance across eight contracts, resulting in improved visibility into vendor engagement on customer escalations and driving strategy as we approached contract renewals.
  • Created and executed comprehensive reorganization plans establishing new roles and accountability frameworks across organization, improving operational efficiency and stakeholder alignment
  • Implemented data-driven vendor performance monitoring system across multiple contracts, enabling strategic business reviews and informed partnership decisions
  • Designed and deployed centralized issue management system enabling cross-functional collaboration, reducing resolution time by 69% and improving partner satisfaction

Owner, Sign Language Interpreter

Frankly Interpreting, LLC | 2009 - Present

  • Delivered high-quality, real-time American Sign Language (ASL) interpretation for individuals and organizations, ensuring clear communication and understanding across various settings, including healthcare, legal, educational, and business environments.
  • Fostered strong customer relationships by consistently providing professional, accurate interpretation services, adapting to diverse needs and ensuring customer satisfaction.
  • Provided feedback and mentoring to colleagues and mentees, ensuring message accuracy, customer experience quality, and professional development within the interpreting community.
  • Maintained thorough knowledge of ethical guidelines, industry standards, and customer preferences to uphold the highest standards of service and customer trust.

Program Manager

Student Association for Interpreter Development | 2008 - 2022

  • Designed and launched a state-funded internship program in partnership with Riverside City College generating over 35,700 hours of pro bono ASL interpreting services, contributing to 65% growth in community outreach.
  • Reduced scheduling time by 50% through the development of a scheduling platform, allowing the team to respond to customer intakes more rapidly.
  • Established a normalized expectation within community partnerships to have interpreting students on site at community Deaf events (art walks, historical site tours, sporting clubs), as well as state residential schools and state-funded Deaf agencies.

Education

MBA

Grand Canyon University | 2021

Sign Language Interpreting, Certificate

Riverside City College | 2009

Bachelor of Arts in Communication

University of Minnesota | 2005

In Progress:

  • Project Management Professional (PMP) Exam Prep Course (Udemy)
  • Web Development Course (Udemy)